Terms & Conditions
Terms & Conditions
- About UsThis website www.dnbsupplies.com is owned and operated by:
DoNotBend Supplies Ltd
11 Watering Troughs
Tel: 07850 575213/07951 727555
VAT no: 188 9285 37
Registered Company Number: 9032886
If you need to contact us please use the details above.
- Making an order with us
1 When you place an order with us, you are making an offer to buy goods. An email is automatically generated and sent to you to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this as soon as possible and before we dispatch the goods. Most items are stock lines and in the event that your item may not be available for immediate dispatch you would be notified as soon as possible. We will offer an alternative product, advise of an approximate dispatch date of the requested items and the option to wait or the option to cancel your order at that stage, and a full refund issued.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled some may require assembly by you.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods. Suppliers from time to time change the colour tones of their products and we cannot guarantee a colour match to previously purchased items.
2.5 Product Measurements – Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. Product measurements are taken by us and without the aid of an electronic measuring device. They are intended as a guide only, we accept no responsibility for any inaccuracy’s.
- How to place order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require, can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 07850 575213/07951 727555.
3.2 Carriage charges will be shown prior to you placing your order
3.3 You will be required to pay for the goods in full at the time of ordering, except where agreement has been reached with a representative of Donotbend Supplies Ltd
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.
3.5 Promotional prices only apply during the period stated. Where no period is given, the promotion will last until it is removed from the website.
3.6 All prices quoted on our website are in UK pounds and include VAT.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. We would always try and accommodate a change but we would request that these changes are made by either email or telephone as soon as possible.
3.8 Once your order is complete we will notify you of the dispatch date.
- Cancellation and returns
4.1 Please ensure you keep all packaging until you have decided to keep the goods. We cannot accept products returned to us that are not properly packaged as they will break on the return journey to us.
4.2 You can cancel your contract at any time up to 7 calendar days after the day of delivery. To do this, please use the contact us page at the bottom of website. We are unable to accept cancellations by phone.
4.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
4.4 If you cancel within the 7 calendar days, you must return the goods within 7 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
4.5 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
4.6 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due, including return fees, under this contract.
4.7 Products that are manufactured to order, or are purchased specially will be charged a 15% re-stocking fee if the order is cancelled after the goods are manufactured, or delivered. Orders over £350 not included as specially ordered or manufactured are charged a re-stocking fee of 10% of the total order value. This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.
- Faulty Goods / Guarantee
5.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem within 7 days of delivery. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Offering a replacement or refund or partial refund (where the item is sold in a set) in the first instance for the broken item.
5.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning faulty goods to us is the customers’ responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs. If you do not wish for them to be returned to you, we would then accept this as a ‘change of mind’ and the return carriage incurred by us would be deducted from your refund.
5.3 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
5.4 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
5.5 We are unable to guarantee and exact colour match due to the nature of the product
1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
6.2 We do not accept liability for any consequential loss of profit or indirect losses. You should not undertake a project that relies on our products until you have received them and inspected them.
- Website Use
WEBSITE DISCLAIMER for www.dnbsupplies.com
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
7.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
7.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
7.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
7.5 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
7.6 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
7.7 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
- LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
- Publication of Comments Online
You agree that we can contact you in order to request a review on Donotbend Supplies Ltd (dnbsupplies.com). The information provided would be solely for the use of Donotbend Supplies Ltd and only to obtain an online opinion about your buying experience. You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.
We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to Donotbend Supplies Ltd (firstname.lastname@example.org) explaining the problem and allow them 21 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.
Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.